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Air Canada must honor refund policy invented by airline’s chatbot

https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/#p3

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Air Canada must honor refund policy invented by airline’s chatbot

Another example that these chatbots and AI systems should not be trusted for important human stuff.

2024-02-17
Filed under Cyberspace

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“No Taarof”
Taarof (تعارف) is a Persian custom of politeness: offering something more than once before it’s accepted, insisting on paying, downplaying a compliment, saying “no” when you mean “yes.” Most of the time, it comes from genuine respect for the other person, even when what’s said isn’t literally true. Here on the blog, I skip it. What you read is what I actually think, not the polite version.

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